A question I receive often is whether doing a needs analysis while working the senior market is really necessary. The short answer is without a doubt absolutely.

Most of us work, as primary life insurance markets, Mortgage Protection and Final Expense focusing on the senior market. This is where most of the lead generating vendors focus their lead acquisition. Why? Because the senior market responds.

The senior market contains people already in retirement, soon to be retired or retiring in the next 10 to 20 years. They have experienced the loss of a close relationship either family or friend. They have experienced the loss of retirement savings due to market volatility.

These are the people that lost thousands of dollars in 2008, saw gains up until 2019 and it’s been a roller-coaster ever since. People are looking for alternatives to keep their retirement savings and if you are not talking about it…you’re leaving money on the table.

We should be asking questions by using a Fact Finder that get people thinking about what would happen if a Long-Term Care event took place and how that affects retirement savings. How an unplanned for unexpected death will affect their savings.

Will they need to move into a senior care apartment, or do they want to age in place? Be ready to tell them the cost of each and how that cost would affect retirement monies.

What would it mean to them if they never out lived their retirement savings? What would it mean if they never lost another dime in retirement savings and could grow their retirement tax-deferred? Do they wish to maintain their current lifestyle into retirement?

Those potential clients nearing retirement are thinking…”do we have enough money to retire?” Does their plan cover the cost of increasing inflation? Have they planned for an unexpected event?

Make no mistake, completing a needs analysis takes more time, but it also sets you apart from the agent that focuses on the one need of Final Expenses or Mortgage Protection. If this where your leads are coming from then yes, you must address this first.

So how does the above statement fit into conducting a needs assessment? At the end of your initial presentation say, “…now that we have this covered let me ask…” Start your analysis questioning.

Be prepared to tell them what social security income they can expect, and the limitations of additional earnings should they start taking social security income before they are fully eligible. Let them know how a permanent life insurance policy or an Annuity can help supplement social security income.

A needs analysis does not need to be long just a few questions will lead to more questions. Your clients will appreciate the concern you have in looking out for their best interest. You are their insurance agent. You’re a cut above the rest.

In the end being a cut above means your policies are less likely to be replaced, it becomes easier to get referrals, and will lead to additional sales down the road.

We’ve all heard the Kool-Aid “…use our leads and systems and you’ll make $100’s of $1000’s of dollars a year.” Only to find we’re coming up short and over $2000 in debt buying those leads. They didn’t tell you that those leads have been previously worked and continue to be resold to agents even now. Their answer to why you’re not having success “…it’s your fault”, “…you’re not calling enough”, “…everyone else is succeeding.”

Then after asking for help, you’re ghosted. They stop answering your calls, answering your emails and never return your calls. Why? Because they have no idea how to help. They have no idea how to coach you into being successful. They’re being taught to recruit and see who is successful and those that aren’t to just move on to the next person. They’ll ignore your request for a release so you can move on to an IMO that actually can help you. Forcing you to have to wait the six months before you can self-release.

Joining groups such as these is no reflection on you. After all the Kool-Aid message can be quite compelling. The old adage of “If it sounds to good to be true, it usually is” fits perfectly. They’re taking advantage of your situation just to get you contracted and start buying leads.

These IMO’s make lots of money on selling and reselling leads. They also sell point-of-service leads which are from past agents, and now you, whom they ghosted but sold a few policies to replace those polices you wrote. Their attitude is “ethics be damned” replace the polices.

If you were lucky enough to find an IMO to help you succeed, you’re now saddled with chargeback debt and a possible Vector preventing you from future contracting and advancing. I wish there was an easy way around this issue, but unfortunately, there is not. You’re responsible for paying back any outstanding debt.

To avoid this very unpleasant experience, do your research before signing up submitting any contracts. Ask specific questions regarding their leads – “…are they exclusive to me?”, “…are they fresh or have they been already worked?” Ask whether they have mentors you can talk too. How does their mentorship program work? Do they have a release policy and what is it and where is it stated. Note: don’t ask for a release document up-front. If you do the IMO will move on to the next candidate. Respectable IMO’s will not want to work with someone who already wants one foot out the door before they’ve written their first policy.

The best IMO for independent insurance agents is knowledgeable on product, knowledgeable on presentation, has the tools for you to succeed, and can provide the level support you’re looking for.

The single most important part of the sales process is choosing the right product and the right carrier to place your application. It is the difference that will either gain you a client or not. Achieve your prospects goal of a new life insurance policy or not.

Field underwriting life insurance applications is about assessing the prospects risk to the insurance carrier and it begins the second you walk up to the front door not during appointment setting. Read the article “The Number One Mistake in Appointment Setting” for why. As you walk up to the door look around noticing any ashtrays or medical equipment such as canes or walkers making a mental note for later.

One of the questions I ask myself after giving a presentation in a home is “…what did I do (or not do) to make (or not make) the sale?” After hundreds of presentations I still ask myself that question after each and every presentation. The goal of which is to increase the success of a positive outcome while developing a duplicable process.